Small Business Short Courses
Short micro-credential courses available to support employers to recruit and retain their employees
Back to Work Short Courses
Back to Work has developed a range of free, self-paced short courses in partnership with TAFE Queensland to provide additional skills and build confidence for small business employers to encourage retention of their employees.
The Effective workplace leadership course is designed to provide employers with a clear understanding of a range of different styles of leadership and the skills and knowledge that can be used to enhance and define their own leadership style.
Participants will learn about how to apply the different styles of leadership when leading your team. Tips and tools will be provided to enable skills and knowledge developed throughout the course and can be applied in a range of contexts.
This course is designed to provide training on:
- Leadership as a concept
- The different styles of leadership
- How to build your own leadership skills
- Practical tools and tips for effective leadership.
Topics include:
- An introduction to leadership
- Leadership self-assessment
- Developing skills for effective leadership
- Teamwork support and mentoring
Online enrolment for the free individual online courses is available by clicking the link below.
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The Workplace resilience and wellbeing course provides small business owners and other leaders with the necessary skills to build resilience and wellbeing skills in themselves and in others in the workplace.
Participants who undertake this course will be able to:
- Understand the different types and importance of resilience
- Use strategies to build resilience in yourself and others
- Use resilience planning to build resilience and wellbeing in the workplace and
- Understand the importance of resilience and wellbeing training and support in the workplace.
Topics include:
- Understanding resilience and wellbeing
- Building resilience and wellbeing
- Resilience and wellbeing planning
- Resilience and wellbeing support tools and resources
Online enrolment for the free individual online courses is available by clicking the link below.
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The Recruitment for small business course focuses on providing small businesses with knowledge and practical information to enable efficient workforce planning, and lawful, effective recruitment.
Participants will work through the following topics:
- Workforce planning and development
- The recruitment cycle and best practice
- Using the recruitment cycle to find and select suitable employees
- Recruitment and workforce planning supports and information.
Online enrolment for the free individual online courses is available by clicking the link below.
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The Communicating effectively with people with disability course focuses on providing small businesses with the context and practical information required to establish and maintain effective communication tailored to the diverse needs of people with disability in the workforce.
Participants will work through the following topics:
- The diverse needs of people with disability
- Access and equity for people with disability
- Effective workplace communication
- Communicating with people with disability
- Further support and resources for working with people with disability.
Online enrolment for the free individual online courses is available by clicking the link below.
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Course Five - Cultural inclusiveness: Aboriginal and Torres Strait Islander peoples in the workplace
The Cultural inclusiveness: Aboriginal and Torres Strait Islander peoples in the workplace course provides employers with the necessary context, practical skills, and knowledge to foster effective communication strategies to support positive working relationships with Aboriginal and Torres Strait Islander people.
Participants will work through the following topics:
- understanding the significance of cultural identity
- understanding the impacts of historical events and policies on Aboriginal and Torres Strait Islander workers in current times
- use of culturally sensitive communication strategies in the workplace
- use of consultation to improve culturally appropriate communication.
Online enrolment for the free individual online courses is available by clicking the link below.
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Course Six - Cultural responsiveness: Aboriginal and Torres Strait Islander culture in the workplace
The Cultural responsiveness: Aboriginal and Torres Strait Islander culture in the workplace course focuses on providing employers with the context and knowledge required to explore and respond to Aboriginal and Torres Strait Islander culture and cultural needs in workplaces.
Participants will work through the following topics:
- understanding the components and benefits of cultural diversity in the workplace
- understanding cultural differences
- understanding bias and cultural safety
- building cultural responsiveness in the workplace.
Online enrolment for the free individual online courses is available by clicking the link below.
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The Workforce Management course supports people to develop skills to manage and lead staff using strategies and techniques to create a positive team environment that enables future growth. Having strong skills in workforce management creates a healthy and productive work environment.
Participants will work through the following topics:
- management strategies
- retention and attraction
- planning and mentoring
- managing workflow
- flexibility
Online enrolment for the free individual online courses is available by clicking the link below.
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The Becoming an employer of choice course provides information and practical tools to understand the what employees are looking for and how the business can support growth and development for the individual and for the business.
Participants will work through the following topics:
- understanding what employees want
- aligning wants and needs
- workplace culture
- internal and external communication
Online enrolment for the free individual online courses is available by clicking the link below.
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The Supporting mature age workers course identifies the values and strengths of employing mature age workers and discusses how to meet their needs and support them in the workplace. The course focuses on developing mentoring programs, phased retirement plans, succession planning, and establishing a flexible working environment.
Participants will work through the following topics:
- Identifying values and strengths
- Engage mature age employees
- Maintaining engagement
- Flexible working conditions
Online enrolment for the free individual online courses is available by clicking the link below.
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The Supporting people re-entering the workforce course identifies the importance of supporting people re-entering the workforce to ensure a smooth transition for the returnee. The course discusses the needs of returnees, techniques to upskills and reskill workers, how to adapt the workplace and implement flexible working arrangements, and ways to create return-to-work programs.
Participants will work through the following topics:
- Returning to work
- Adapting to a new workforce
- Skills and recognition
- Upskilling and reskilling
- Flexible working arrangements
Online enrolment for the free individual online courses is available by clicking the link below.
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The Supporting young people in the workforce course provides knowledge on the values school leavers bring to a business and tips on how to support their transition to the workplace. It covers developing and implementing buddy systems, coaching, and mentoring programs and career progression planning.
Participants will work through the following topics:
- Understanding school leavers
- Supporting school leavers
- Planning for the future
Online enrolment for the free individual online courses is available by clicking the link below.
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The Regional skills support course provides a guide to assisting businesses to prepare and survive regional and remote skill shortages. It provides an understanding of what skill shortages are, and the impacts they have on businesses. The course discusses available support, resources, funding, techniques and provides step-by-step guides to support skills development in regional areas. It also explains techniques to engage and retain employees, including a remote and transitional workforce.
Participants will work through the following topics:
- Understanding regional skill shortages
- Support programs
- New skills development
- Engaging staff
- Remote and transitional workforce
Online enrolment for the free individual online courses is available by clicking the link below.
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The Engaging your Workforce micro-credential will provide participants with guidance and practical advice on how an existing workforce can be engaged to support success for the personnel and the small business. Engagement is the key to motivation and one of the main drivers in retention and success for employees. This micro-credential will support workforce participation by all people in the organisation using simple strategies and effective actions that can be implemented.
Participants will work through the following topics:
- Understanding what drives engagement
- Setting up the workplace for engagement
- Engaging personnel
- Setting goals and aligning them with the needs of the worker and the business
- Changes to the world of work (including working from home)
- How these changes affect the attraction and retention of staff
Online enrolment for the free individual online courses is available by clicking the link below.
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The Future proof your workforce course will provide guidance and practical advice on how small businesses can complete future workforce succession planning to support success for the personnel and the small business. How to work with existing personnel and attract future personnel through a range of sources to make sure that workforce planning now will future proof businesses but also support career development and skill retention of employees.
Participants will work through the following topics:
- Understanding what drives future business needs
- Setting up the workplace for career development
- Succession planning
- Recruitment from a variety of sources
- Setting goals and aligning them with the needs of the worker and the business
- Accessing government supports
Online enrolment for the free individual online courses is available by clicking the link below.
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The Flexible Work Arrangements course provides small businesses with information and solutions to enable a flexible workplace beyond working-from-home options. Flexibility in the workplace is an essential element that instils a work-life balance culture, meets diverse needs, increases productivity and improves employee satisfaction. This micro-credential addresses the feasibility of flexible work arrangements to meet the needs of an evolving world.
Participants will work through the following topics:
- Understanding the benefits of providing a flexible workplace
- Identifying flexible opportunities within the business
- Tools and techniques for diverse and equality needs
- Compromising and negotiating arrangements
- Legal considerations and government support
Online enrolment for the free individual online courses is available by clicking the link below.
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Online enrolment for the free individual online courses is available by clicking the link below.
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Back to Work Short Courses Frequently Asked Questions
If you are experiencing technical issues with accessing the course or logging into the online content, contact TAFE Queensland Services on 1300 308 233.
The TAFE Queensland Support Desk is available during business hours. Alternatively you can make an online enquiry through the TAFE Queensland Contact Us page.
The course is hosted on TAFE Queensland’s online learning platform – Connect. The platform is simple and easy to use.
This video provides an overview of how to navigate your online course.
No. These are standalone courses that introduce you to a wide variety of topics relevant to employment, with a particular focus on supporting small business employers.
Each course should take approximately 1 to 2 hours to complete and is self-paced.
A digital badge is a validator of what you have achieved by completing the course. This badge is a digital certificate to recognise your learning outcomes.
After successful completion of the course, you will receive a notification within your online content. This notification provides instructions on how to access your digital badge.
If you do not already have a Badgr.com account, you will receive an email from Badgr Australia noreply@au.badgr.io when your badge is ready.
It can take up to 48 hours for a badge to be issued.
Digital badges can easily be shared on social media websites. The Badgr website has more information on how to share your digital badge which can be accessed here.
For issues accessing your Badgr account go to the Badgr website.
This website provides information on how to:
- Create a Badgr account
- Add an email
- Change the primary address
- Remove an email
- Change a password and
- Delete a Badgr account.